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When defining a roadmap for the next Quarter, I suggest to allocate: - 70% delivering features - 20% continuous improvement - 10% random stuff like bugs or supporting other teams A rule of thumb. In summary, just don't allocate the 100% capacity on delivery, it kills flow 😅
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The important thing isn't the number but acknowledging that you need to dedicate time to improve stuff and that unplanned work needs to be addressed